Refund policy

Our 90-day return promise (all customers)

You have 90 days from the day you receive your order to return it, for any reason. This is a voluntary promise on top of your legal rights and applies to every customer, wherever you live.

To be eligible, the item must be unused, in its original packaging and in resalable condition. Please include your order number or proof of purchase.

To start a return, email info@rivawallet.com with your order number and the items you want to return. We will reply with the return address and instructions. Parcels sent back without first contacting us cannot be accepted.

Your right to cancel (EU/EEA and UK customers)

If you live in the EU, EEA or UK, you also have the legal right to cancel your purchase within 14 days of receiving it, without giving any reason. To use this right, tell us clearly by email (you may use the model form below, but it is not required). You must then send the item back within 14 days of telling us. Our 90-day promise above gives you more time than this legal minimum and does not limit it in any way.

What cannot be returned

• Items that show signs of use, wear or damage caused after delivery
• Gift cards

If you are unsure about a specific item, contact us before sending it back.

Return shipping

You pay the cost of sending your return back to us, unless the item is faulty, damaged or not what you ordered. In those cases we cover return shipping and send you a prepaid label. We recommend a tracked service, as the parcel remains your responsibility until it reaches us. Original delivery costs are not refunded on 90-day returns.

Refunds

We inspect every return when it arrives and email you to confirm. Approved refunds are issued to your original payment method within 14 days of receiving the returned item, usually within 3-5 business days. Your bank or card provider may need a few extra days to show the refund on your statement. If you returned your full order within 14 days under the EU right to cancel, we also refund the original delivery cost.

We do not offer direct exchanges. The fastest way to get a different item is to return the one you have and place a new order.

Faulty or damaged goods

Every Riva product carries a lifetime warranty against manufacturing faults: if a fault appears, we repair, replace or refund it, and we cover all shipping costs. Normal leather wear from daily use is expected and is not a fault.

The lifetime warranty is in addition to your statutory rights. If you are a consumer in the EU or UK, the legal 2-year guarantee of conformity also applies.

Please check your order when it arrives. If it is damaged in transit or you received the wrong item, email us within 14 days with your order number and a photo, so we can make it right and file a claim with the carrier.

Model cancellation form

To: Riva wallet, info@rivawallet.com

I hereby give notice that I withdraw from my contract of sale for the following goods:
Ordered on / received on:
Order number:
Name and address of consumer:
Date:

Questions? Email info@rivawallet.com. We answer within 24 hours on working days.